Echo has worked with IANA to host and manage the annual Customer Engagement Survey since 2013. It is conducted with IANA's customers and external stakeholders to monitor levels of engagement and satisfaction.
“The annual engagement survey is a useful tool in evaluating our relationship with customers and stakeholders. We're pleased we've been able to sustain our positive relationship with our community leaders, but these results also show that we need to reach out to some groups throughout the year and encourage their participation. While the survey is just one of the ways we get feedback from our customers, this year's results will specifically help us refine our strategy and collaboration with the community as we start to navigate the post-pandemic era of engagement. We'll also speak directly with our key stakeholders about some of the surprising results and better understand and remediate any perceived challenges.” Vice President, IANA Services and President, Public Technical Identifiers (PTI), Kim Davies.