Echo

Experts in communication,
brand and reputation research

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PROFESSIONAL & FINANCIAL

Advancing technologies, evolving customer demands and changing regulatory landscapes seemed to impact others.  Now from big data to peer-to-peer lending, deep changes are challenging the service industry’s ecosystem of current and future clients, employees, influencers, regulators, incumbents. 

Assessing risks and opportunities
We help you connect in the right way and assess the drivers of trust and behavior to support the way services are structured, delivered, presented and consumed ahead, for the better.

OUR CLIENTS

Some of the 150+ professional and financial services clients we have supported with tailored research.

  • Aberdeen Standard
  • Confused.com
  • Deloitte
  • EQT
  • Global Atlantic
  • Groupama
  • IFRS
  • JP Morgan
  • Lloyds Bank
  • MetLife
  • PWC
  • Zurich

CASE STUDIES

  • American Express

    Digital technology raises the bar for customer service

  • BitMEX

    Shooting for the Moon – with evidence

  • Zurich

    From complexity to clarity

HOW CAN WE HELP YOU?

Contact us to find out more about how we can support you.

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NEWS & EVENTS

  • In the news

    Optimistic outlook from SMEs

  • In the news

    Sandra Macleod judges MCA Awards 2020

  • In the news

    Artificial intelligence is most important mortgage market differentiator

  • In the news

    Full service vendors get upper-hand

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